Refund and Cancellation Policy

KENIL NFC Powered by KENILGLOBAL TECH (OPC) PRIVATE LIMITED

Effective Date: 11 Oct 2025

1. Cancellation Policy (Before Dispatch)

1.1. Order Cancellation Window

Due to the custom nature of our products (NFC Cards), production begins promptly after order confirmation and design approval. You may cancel your order only if the following conditions are met:

  • Cancellation Request: The request must be submitted via email to hello@kenilglobal.com, clearly stating the Order ID.
  • Status Requirement: The order must NOT have entered the physical printing/manufacturing process.

1.2. Cancellation Fee

  • If the order is cancelled after the design process has begun (e.g., proof created but not yet printed), we reserve the right to deduct a service charge for the design and digital setup work completed, with the balance refunded to you.
  • If the order has entered the printing or manufacturing process, the order cannot be cancelled, and no refund will be provided as the product is personalized and cannot be resold.

2. Refund and Return Policy (After Delivery)

As a policy for custom-made goods, we maintain a "No Refund or Return" policy unless a defect is present, as detailed below.

2.1. Non-Refundable Items (Your Core Condition)

NO REFUND WILL BE MADE IF THERE IS NO ERROR IN PRINTING OR MANUFACTURING.

Because every NFC Card is personalised and custom-made specifically for you, we cannot accept returns or offer refunds for issues relating to:

  • Change of Mind: You no longer want the product.
  • Incorrect Information: Errors in spelling, phone numbers, or social links that were present in the final design proof approved by you.
  • Minor Colour Variations: Differences in colour between the computer screen representation and the final printed product.
  • NFC Compatibility: The recipient's phone does not have NFC functionality or has NFC disabled.

2.2. Conditions for Refund/Replacement (Error on Our Part)

We offer a replacement or a full refund only if the product you received has a demonstrable manufacturing defect or a printing error for which we are responsible.

A replacement or refund will be processed under the following circumstances only:

Error Type Description Manufacturing/Printing Error The printed content (name, logo, image) on the physical card materially differs from the final design proof approved by you (e.g., incorrect crop, smudges, wrong material used).Product DefectThe NFC chip is non-functional and fails to redirect to your profile upon tapping on a supported, NFC-enabled device.Shipping The product arrived damaged (cracked, bent, etc.) and is proven to have been damaged during transit. Wrong ProductYou received a product that was for a different customer entirely.

Export to Sheets

2.3. Return Request and Timeframe (14 Working Days)

To be eligible for a refund or replacement under Section 2.2, you must comply with the following:

  1. Notification: You must notify us of return and replacement by email to hello@kenilglobal.com within 14 working days of the delivery date. The email must include the Order ID, a detailed description of the defect, and supporting photographic or video evidence.
  2. Return: Upon our confirmation, you must return the defective product to our address (G-9, GROUND FLOOR, GEEJGHAR TOWER, HAWA SADAK, CIVIL LINE, JAIPUR, RAJASTHAN 302006 INDIA). We will reimburse the reasonable return shipping costs only if the defect is confirmed upon inspection.
  3. Inspection: We will inspect the returned product to verify the claimed defect.
  4. Replacement: The replaced NFC Card or NFS Tag will be delivered to you within 7 working Days.

2.4. Refund Processing

  • Refunds (when authorised) will be processed to the original method of payment within 7-10 working days after the defective product is received and the error is confirmed by our inspection team.
  • Replacement (when authorised) will be processed and shipped as a new order at no additional cost to you.

3. Shipping and Delivery Delays

As stated in our Terms and Conditions, delivery time is estimated at 5 to 14 working days. While we are not liable for external shipping delays, if an order is confirmed lost by the courier company, we will offer to reprint the order for you at no charge or offer a full refund, at your choice.


4. Contact Us

For any questions regarding this policy or to initiate a cancellation or refund request, please contact us at:

  • Email: hello@kenilglobal.com
  • Phone: 0141 368 3036
  • Address: G-9, GROUND FLOOR, GEEJGHAR TOWER, HAWA SADAK, CIVIL LINE, JAIPUR, RAJASTHAN 302006 INDIA